FAQ's

When you will be charged?

We will process the charges and submit the order for shipment within 5 business days.

 

How soon your item(s) will ship?

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Will you receive a tracking number?

Yes, all orders will receive a tracking number.

 

What to do if you want shipping updates?

If you would like an update on your order status, kindly send an email to orders@montelldesigns.com.

 

What happens if your item arrives damaged?

In the unlikely event your item(s) arrive damaged, please send photos to returns@montelldesigns.com and we will process an insurance claim on your behalf.

 

What happens if you do not like your product?

If you do not like your product and would like to return it, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.