Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf. This must be done within 30 days of receiving your items and we cannot honor the claim if you store the items once received and open them at a later time past 30 days under any circumstances.
Receive the wrong item:
If you receive the wrong item, notify us immediately via email with photo evidence to email@example.com. Please indicate your order number in the subject of the email. We will then send you a return label and once that is tracking, we will send the correct item at no extra cost to you. If you decide that you do not want the correct item, you will be entitled to a full refund on the item once returned unless the item returns damaged. There will be a 30% restocking fee in the case incorrect items returning damaged.
Cancellations & Refunds:
You can exchange any product in your order up to 30 days after delivery for any reason. All merchandise must be in its original packaging, unused and resalable. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Your refunds can be processed at firstname.lastname@example.org. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.
***Mattress return disclaimer: All mattress purchases are non-cancellable, non-exchangeable and non-returnable after being shipped or picked up due to strict health code standards.***
There will be a 30% restocking fee for Baxton Studio products.