Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@montelldesigns.com.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@montelldesigns.com and we will process an insurance claim on your behalf. This must be done within 30 days of receiving your items and we cannot honor the claim if you store the items once received and open them at a later time past 30 days under any circumstances.

Receive the wrong item:

If you receive the wrong item, notify us immediately via email with photo evidence to returns@montelldesigns.com. Please indicate your order number in the subject of the email. We will then send you a return label and once that is tracking, we will send the correct item at no extra cost to you. If you decide that you do not want the correct item, you will be entitled to a full refund on the item once returned unless the item returns damaged. There will be a 30% restocking fee in the case incorrect items returning damaged.

Cancellations & Refunds:

You can exchange any product in your order up to 30 days after delivery for any reason. All merchandise must be in its original packaging, unused and resalable. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Your refunds can be processed at returns@montelldesigns.com. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. 

There will be a 30% restocking fee for Wholesale Interior products.